Filling a Freight Note

1. Incomplete or insufficient information on the freight note can delay data capture of consignment information and limit our ability to track your freight through our operational network.

2. Incomplete or incorrect address information can result in delivery delays of your consignments while we clarify details.

3. Inadequate descriptions of the shipped items on the freight note can delay the reconciliation of freight against the paperwork and delivery while we clarify details.

4. By not declaring or incorrectly marking "Who Pays the Freight", numerous charges are either incorrect or allocated to the wrong party, which creates substantial rework and problems on the part of the sender, receiver and Toll North.

5. Not declaring or incorrectly declaring the weight or cubic on the freight note can result in charging errors or serious operational issues with our load planning.

6. Poorly addressed freight can result in despatch delays, mis-directions and delivery delays to your customers. It also makes our ability to reconcile freight against paperwork very difficult. As we are often delivering multiple consignments from different senders and unless the address label has sender details and/or freight note number identification, delays will occur with the delivery process.

7. Freight notes are a contractual document so it is essential that the sender, driver(s) and receiver sign for the freight with a clear and legible name and signature, after they have carefully checked freight against paperwork.