> Documentation and Labelling
The ability of Toll North to provide our customers with the required service depends to a large degree on the quality of freight notes, address labels, service stickers and other general freight labels.
Given that we continue to experience ongoing problems with freight documentation and labelling, Toll North has prepared a procedure guide to assist customers with this critical operational requirement. In support of this process we request that all customers review the guidelines to help us deliver better service performance and to reduce the overhead of rework and error recovery in our respective businesses.
We would ask all customers to note and comply with the minimum mandatory requirements when preparing freight for despatch and to contact your account manager or our local sales office should you have any queries or concerns with this critical aspect of our business work practices.
Western Australia legislation requires persons dispatching goods to WA to make a declaration regarding certain types of goods. Failure to declare these goods may result in a substantial fine.
The Department of Agriculture in Western Australia requires:
Did You Know!
To provide an explanation of how poor quality documentation and freight labelling can affect the service you receive from Toll North, we have outlined below some simple examples showing the potential outcome to this problem.
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Incomplete or insufficient information on the freight note can delay data capture of consignment information and limit our ability to track your freight through our operational network.
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Incomplete or incorrect address information can result in delivery delays of your consignments while we clarify details.
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Inadequate descriptions of the shipped items on the freight note can delay the reconciliation of freight against the paperwork and delivery while we clarify details.
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By not declaring or incorrectly marking “Who Pays the Freight”, numerous charges are either incorrect or allocated to the wrong party, which creates substantial rework and problems on the part of the sender, receiver and Toll North.
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Not declaring or incorrectly declaring the weight or cubic on the freight note can result in charging errors or serious operational issues with our load planning.
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Poorly addressed freight can result in despatch delays, mis-directions and delivery delays to your customers. It also makes our ability to reconcile freight against paperwork very difficult. As we are often delivering multiple consignments from different senders and unless the address label has sender details and/or freight note number identification, delays will occur with the delivery process.
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Freight notes are a contractual document so it is essential that the sender, driver(s) and receiver sign for the freight with a clear and legible name and signature, after they have carefully checked freight against paperwork.
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